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TroubleshootingLink

Solve mobile app connection problemsLink

My phone doesn't connect to EggRider V2Link

If the display appears on the Search Device page but doesn't connect when tapping or doesn't appear at all please follow the instructions below:

Info

Sometimes the mobile app fails to connect because of corrupted Bluetooth cache of the phone. The following procedure usually solves the problem.

  1. Go to App settings page and set
  2. Startup connection -> Manually
  3. Background re-connection -> No
  4. Close the app from memory.
  5. Turn off Bluetooth.
  6. Power off the phone
  7. Power off display
  8. Power on display and phone
  9. Turn on Bluetooth (do not pair)
  10. Turn on GPS
  11. Open the app, give permissions and try to connect again

EggRider display speed shows --.- km/hLink

EggRider display showing speed as --.-km/h or error FF (EFF) can be caused by the following reasons:

  1. Protocol is not correctly setup
  2. Communication port issue
  3. The display is not compatible with the connected controller

Protocol is not correctly setupLink

EggRider display supports multiple bike communication protocols, each controller brand has two possible options, for example Bafang and Bafang Rx/Tx Swap, but only one of them will work with your bike.

Most of the time the protocol is auto-detected when display is reset to factory settings. To reset, when display is OFF press M+Power buttons until display turns ON. (see Button combinations)

Once identified the protocol that works with your bike please don't change it when taking settings examples from somewhere else.

After reset, if speed is not shown as 0.0 km/h, please follow the steps below:

  1. Connect to display with mobile app
  2. Go to Display settings page, press Read, change Protocol type to your controller's brand name (example: Bafang) and press Write.
  3. Restart the display
  4. Check if speed shows 0.0km/h
  5. If speed still shows --.-km/h, repeat from step 1 and change protocol to the Rx/Tx swap version. (example: Bafang Rx/Tx Swap)

Pro tip

Do not confuse controller brand with motor brand. For EggRider, it is important to identify the controller.

If none of the above works it is most likely because of the reasons 2) or 3). In this case please Contact us via email.

Communication port issueLink

This is usually the case if EggRider was previously showing the speed correctly. The issue can be either on EggRider display or on the controller side.

How to identify where the issue is?

  • By connecting another compatible display to your bike or controller. If speed shows correctly then it is an issue on EggRider display. In this case please Contact us via email.
  • By connecting EggRider to another bike or controller. If it works correctly then the issue is on controller side.

EggRider display is not compatible with the connected controllerLink

If the issue is not resolved by following the above steps then it is most likely a software incompatibility, please Contact us via email.

Settings ErrorsLink

No Lishui SettingsLink

If you see on the EggRider display the following error No Lishui Settings please do the followings:

  1. Connect to the EggRider display
  2. Go to Lishui settings page
  3. Configure the Lishui settings to match your bike (RadPower or Mate X Lishui settings examples)
  4. Press Write
  5. Restart the EggRider

No ASI SettingsLink

If you see on the EggRider display the following error No ASI Settings please do the followings:

Attention

First, please make sure that you have the newest firmware version. You can update your EggRider display by doing the following

  1. Connect to the EggRider display
  2. Go to ASI settings page
  3. Configure the settings to match your bike (ASI settings examples)
  4. Press Write
  5. Restart the EggRider

Switch failed BLink

If you see on the EggRider display the following error Switch failed B please do the followings:

  1. Connect to the EggRider display
  2. Follow carefully the steps from Bafang first configuration
Last update: October 13, 2023