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TroubleshootingLink

Solve mobile app connection problemsLink

My phone doesn't connect to EggRider displayLink

If the display appears on the Search Device page but doesn't connect when tapping or doesn't appear at all please follow the instructions below:

Info

Sometimes the mobile app fails to connect because of corrupted Bluetooth cache of the phone. The following procedure usually solves the problem.

  1. Go to App settings page and set
  2. Startup connection -> Manually
  3. Background re-connection -> No
  4. Close the app from memory.
  5. Turn off Bluetooth.
  6. Power off the phone
  7. Power off display
  8. Power on display and phone
  9. Turn on Bluetooth (do not pair)
  10. Turn on GPS
  11. Open the app, give permissions and try to connect again

EggRider display speed shows --.- km/hLink

EggRider display showing speed as --.-km/h or error FF (EFF) can be caused by the following reasons:

  1. Protocol is not correctly setup
  2. Communication port issue
  3. Controller is not compatible
  4. Bafang error 30H

Protocol is not correctly setupLink

EggRider display supports multiple bike communication protocols, each controller brand has two possible options, for example Bafang and Bafang Rx/Tx Swap, but only one of them will work with your bike.

Most of the time the protocol is auto-detected when display is reset to factory settings. To reset, when display is OFF press M+Power buttons until display turns ON.
For more combinations, see EggRider v2 buttons or EggRider c1 buttons

Once identified the protocol that works with your bike please don't change it when taking settings examples from somewhere else.

After reset, if speed is not shown as 0.0 km/h, please follow the steps below:

  1. Connect to display with mobile app
  2. Go to Display settings page, press Read, change Protocol type to your controller's brand name (example: Bafang) and press Write.
  3. Restart the display
  4. Check if speed shows 0.0km/h
  5. If speed still shows --.-km/h, repeat from step 1 and change protocol to the Rx/Tx swap version. (example: Bafang Rx/Tx Swap)

Do not confuse controller brand with motor brand. For EggRider, it is important to identify the controller.

If none of the above works it is most likely because of the reasons 2) or 3). In this case please Contact us via email.

Communication port issueLink

This is usually the case if EggRider was previously showing the speed correctly. The issue can be either on EggRider display or on the controller side.

How to identify where the issue is?

  • By connecting another compatible display to your bike or controller. If speed shows correctly then it is an issue on EggRider display. In this case please Contact us via email.
  • By connecting EggRider to another bike or controller. If it works correctly then the issue is on controller side.

Controller is not compatibleLink

If the issue is not resolved by following the above steps then it is most likely a software incompatibility, please Contact us via email.

Bafang error 30HLink

Some users have reported encountering error FF known on Bafang as Error 30H with specific Bafang controllers, particularly when trying to change controller settings with cable or EggRider app. This error might indicate that the controller has restricted the ability to modify settings.

A common sign of this issue is if the error occurs while adjusting Bafang controller settings.

Potential solutionLink

Many users have resolved this issue by reinstalling the firmware on the controller. While we don't have direct experience with this process, the following resources may be useful:

It appears that some versions of Bafang controller firmware may limit the number of times settings can be changed (e.g., up to 5 times), or in some cases, may not allow changes at all. Additionally, the error can occur when incompatible settings are written to the controller.

Based on customer feedback, using the above resources has successfully resolved the 30H error. However, we are unaware of whether the issue may reoccur in the future.

Preventing error 30H from recurringLink

Once the 30H error has been resolved, you can help prevent it from recurring by using the EggRider display without modifying the Bafang controller settings. Follow these steps to do so:

  1. Open the EggRider App.
  2. Navigate to the Display settings page.
  3. Select Bafang switch mode.
  4. Choose Only live data.

This setting ensures that the EggRider display shows real-time data without changing any Bafang controller settings, minimizing the chances of encountering error 30H again.

Settings ErrorsLink

No Lishui SettingsLink

If you see on the EggRider display the following error No Lishui Settings please do the followings:

  1. Connect to the EggRider display
  2. Go to Lishui settings page
  3. Configure the Lishui settings to match your bike (RadPower or Mate X Lishui settings examples)
  4. Press Write
  5. Restart the EggRider

No ASI SettingsLink

If you see on the EggRider display the following error No ASI Settings please do the followings:

Attention

First, please make sure that you have the newest firmware version. You can update your EggRider display by doing the following

  1. Connect to the EggRider display
  2. Go to ASI settings page
  3. Configure the settings to match your bike (ASI settings examples)
  4. Press Write
  5. Restart the EggRider

Switch failed BLink

If you see on the EggRider display the following error Switch failed B please do the followings:

  1. Connect to the EggRider display
  2. Follow carefully the steps from Bafang first configuration
Last update: September 11, 2024