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TroubleshootingLink

Solve mobile app connection problemsLink

My phone doesn't connect to EggRider V2Link

If the display appears on the Search Device page but doesn't connect when tapping or doesn't appear at all please follow the instructions below:

Info

Sometimes the mobile app fails to connect because of corrupted Bluetooth cache of the phone. The following procedure usually solves the problem.

  1. Go to App settings page and set
  2. Startup connection -> Manually
  3. Background re-connection -> No
  4. Close the app from memory.
  5. Turn off Bluetooth.
  6. Power off the phone
  7. Power off display
  8. Power on display and phone
  9. Turn on Bluetooth (do not pair)
  10. Turn on GPS
  11. Open the app, give permissions and try to connect again

Display keeps disconnectingLink

Info

Usually this happens because the app is not allowed to run in the background, so it disconnects when exiting the app. To prevent this from happening follow the steps below:

Android DevicesLink

Turning off battery optimization for the app:Link

You have the ability to be redirected to System app setting directly from the EggRider app.
Follow these steps below:

  1. Open App Settings page in the EggRider App
  2. Click on System app settings
  3. In the Permissions or Advanced setting sections you will find an option called Battery Saver, Battery Optimization or Allow running in background
  4. Click on the option and make sure app is allowed to run in background, battery optimization is disabled.
Click to see the example
Step 1 Step 2 Step 3
EggRider app allow background step 1 EggRider app allow background step 2 EggRider app allow background step 3

Info

Depending on the look and the version of Android the steps may vary a little.
Below you can find examples that will help you understand what to look for when searching for battery optimization settings.

Samsung(S10, S20, Note, ...)Link

Click to see the steps
Step 1 Step 2 Step 3
EggRider app allow background samsung step 1 EggRider app allow background samsung step 2 EggRider app allow background samsung step 3
Step 5 Step 5
EggRider app allow background samsung step 4 EggRider app allow background samsung step 5

Xiaomi(Mi, Redmi running MIUI 12)Link

Click to see the steps
Step 1 Step 2 Step 3
EggRider app allow background miui 1 EggRider app allow background miui 2 EggRider app allow background miui 3
Step 4 Step 5 Step 6
EggRider app allow background miui 4 EggRider app allow background miui 5 EggRider app allow background miui 6

Info

For slightly lower versions of MIUI the same principles apply but may vary a little.

EggRider display speed shows --.- km/hLink

EggRider display showing speed as --.-km/h can be caused by the following reasons

  1. Protocol is not correctly setup.
  2. Communication port issue
  3. The display is not compatible with the connected controller.

Protocol is not correctly setupLink

Protocol has a list of various configurations, each controller brand having two possible options for example: Bafang and Bafang Rx/Tx Swap.

Most of the time the protocol is autodetected when display is reset to defaults: while display is off press Menu+Power buttons. (see Button combinations)

If by resetting is not show speed 0.0 km/h, the following steps should be followed:

  1. Connect to display with mobile app
  2. Go to Display settings page, press Read, change Protocol type to your controller's brand name (example: Bafang) and press Write.
  3. Restart the display
  4. Check if speed shows 0.0km/h
  5. If speed still shows --.-km/h, repeat from step 1 and change protocol to the Rx/Tx swap version. (example: Bafang Rx/Tx Swap)

Attention

Do not confuse controller brand with motor brand. For EggRider, it is important to identify the controller.

If none of the above options works it is most likely because of the reasons 2) or 3). In this case please contact over email.

Communication port is issueLink

This is usually the case when EggRider was showing correctly the speed. The issue can be either on EggRider display or on the controller side.

How to identify where the issue is?

  • By connecting EggRider to another another bike or controller. If it works correctly then the issue is on controller side.
  • By connecting another compatible display to your bike or controller. If speed shows correctly then it is an issue on EggRider display. In this is the case please contact over email for warranty.

EggRider display is not compatible with the connected controllerLink

If after the previous steps you are still facing issues then most likely it is a software incompatibility. Please contact us over email to arrange a return.


Last update: February 19, 2021